Because products are digital or made to order, we do not accept general returns or sizing-related returns.

Aurora Graves is not responsible for packages lost or damaged by carriers.

REFUND POLICIES

Digital Products

Digital products are not eligible for returns, exchanges, or refunds. Please ensure you order the correct digital product and quantity before completing your transaction.

Find help with downloading your ebooks here.

Books & Swag

Signed books, book boxes, and swag packs are not eligible for refunds after they are shipped. Cancellations are accepted up until receipt of your shipping email and are eligible for a full refund. Aurora Graves is not responsible for packages lost or damaged by carriers.

Merchandise & Apparel

Because merchandise products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue within 30 days of the item being received. In the event we are unable to replace the item, a refund to the original payment method will be issued. Please contact us at contact@support.auroragraves.com.

Neither a refund nor a replacement are allowed on “missing” items if the item is shown as delivered.

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

DAMAGED/QUALITY ISSUES

Merchandise & Apparel

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at contact@support.auroragraves.com  within 30 days of receipt of your order.

Books & Swag

While we understand damages can happen, please note we are not responsible for damages that can happen during the shipping process. We will do our best to ensure your order leaves properly packaged, however should damages occur during the shipping process replacements will not be sent.

Packages are generally sent via USPS Priority Mail or Ground Advantage and include up to $100 in shipping insurance. If your package arrives damaged or is lost, please file a claim via USPS.com.

CANCELLATIONS

Merchandise & Apparel Orders Cancellation Policy

If you wish to cancel or amend your merchandise order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.

Books & Swag Orders Cancellation Policy

Cancellations of book and/or swag orders are accepted up until receipt of your shipping email and are eligible for a full refund. Please contact us at contact@support.auroragraves.com  as soon as possible if you need to cancel your order.

ACCEPTED PAYMENT METHODS

We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay. 

INTERNATIONAL ORDERS

WILL I HAVE TO PAY ANY ADDITIONAL TAXES ON MY ORDER IF I’M LOCATED OUTSIDE OF THE US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.